Refund and Returns Policy

Refund and Return Policy for DKDigitalWorkSpace

At DKDigitalWorkSpace, we are committed to providing high-quality educational experiences. However, we understand that there may be circumstances where a refund or return is necessary. This Refund and Return Policy outlines the terms and conditions under which refunds may be granted for courses and other digital products purchased through our platform.

1. Eligibility for Refunds

You are eligible for a refund under the following conditions:

• Course Purchases:
  Refunds are available for courses within 7 days of purchase, provided the following criteria are met:
  • Less than 20% of the course content has been accessed.
  • No course completion certificate has been issued.
• Non-Refundable Situations:
  Refunds are not provided for:
  • Discounted or promotional courses.
  • Subscription-based services once the subscription period has started.

2. Refund Request Process

To request a refund, please follow these steps:

1. Contact Support:
   Email us at deepakex@gmail.com with your order details (purchase date, course name, and transaction ID).

2. Review Process:
   Our team will review your request within 3-5 business days and notify you via email if the refund is approved or denied.

3. Refund Approval:
   If your request is approved, the refund will be processed, and the amount will be credited to your original payment method within 10 business days.

3. Exceptions to Refunds

Refunds may not be granted under the following conditions:

• Excessive Use:
  If you have accessed more than 20% of the course material or downloaded any course resources, we may deny your refund request.

• Course Bundles:
  Courses purchased as part of a bundle may not be eligible for individual refunds unless the entire bundle is returned and complies with the standard refund policy.

• Technical Issues:
  If you face technical issues accessing the course, please contact our support team immediately at deepakex@gmail.com. We will make every effort to resolve the issue. Refunds will not be issued for temporary technical problems that are resolved promptly.

4. Digital Products & Downloads

As our courses are digital products, all sales are considered final once course materials are accessed or downloaded, except as outlined in the refund eligibility criteria.

5. Subscription Services

For any subscription-based services offered by DKDigitalWorkSpace:

• Cancellation Policy:
  You may cancel your subscription at any time. However, no refunds will be issued for the unused portion of your subscription period.

• Automatic Renewals:
  Subscriptions renew automatically at the end of the term. You may cancel automatic renewal at least 24 hours before the renewal date to avoid being charged for the next billing cycle.

6. Refund for Payment Errors

If a payment error occurs, such as double charging or incorrect billing, please contact our support team immediately. We will investigate the issue and, if validated, process a full refund for the overcharged amount.

7. Contact Us

For any questions regarding this Refund and Return Policy or to initiate a refund request, please contact us:

• Email: deepakex@gmail.com
• Phone: +91-9540926679
• Address:H1-166 Shiv Durga vihar Lakkarpur near railway phatak Opposite Dev public school Faridabad Haryana